For many CMOs and other marketing leaders, 2020 may have had you saying, “Can we hit the reset button?” COVID-19 thrust the world into an altered state where sheltering in place, remote working, virtual events, and adopting modern technology all became the new normal. Simultaneously, consumer buying habits needed to change to adhere to the…
With phone, email, and tickets still being the primary ways that employees get help from IT, it is fair to say that employee self-help hasn’t evolved much since 1992. Attempts at self-service portals have historically failed and today’s world has only become more complex with the 7/24 demands of a hybrid workforce. Some enterprises have…
Essential tips for creating safer customer experiences. Multi-factor authentication is leading the way in digital identity authentication and setting crucial standards for online businesses to protect their operations and their customers. The level of anonymity in online transactions make it easy for cyber criminals to attack, therefore it’s essential that companies build trust with their…
