Enterprises need to review and update their digital transformation strategies and plans to incorporate new approaches driven by the pandemic. These include modifications to fundamental business activities – how products and services are distributed, and how and by whom customer service is delivered. Companies must continue to prioritize the customer experience (CX) as they “reimagine”…
Mobile forms of communication, including devices, apps, and the in-app experience are transforming the way business is done, and the way consumers shop, play, and interact with each other and businesses. Expanding to the entire customer journey, the new mobile experience covers post-purchase experiences, including customer care and engagement. Why should the way consumers access…
Addressing global economic and societal crises, while protecting our planet, presents some of the greatest challenges of our lifetime. Businesses need to act now to put together strategies that allow everyone to not just survive—but thrive. For that, we need technology. That’s where solutions from ICONICS can provide real value. As a nine-time Microsoft Partner…
On the plus side, the demand has never been higher: 80% of respondents to Deloitte’s fresh food consumer survey said that high-quality fruits and vegetables are one of the most important attributes they look for when choosing a store. Additionally, the 20-30% bump in online grocery shopping due to the pandemic has continued with nearly…
